Manage Member Support policy

Maintain the observation types, case kinds, reasons, resolutions and stages, the Member Support Discord channel, and its windows and guidance.

Positions that currently hold this permission, and where. It can be granted: Everywhere. To change who holds it you need Grant permissions, and to hold this permission yourself, everywhere or for the same platform, event type or team.

• Unit Command Chairman Everywhere, as a post that holds every permission

Holding this permission lets you change these. All settings

• Member Support channel

  Where a line is posted when an observation is submitted, accepted or archived and when a case is filed, claimed, resolved or reopened. Reviewers read this channel. Nothing is posted anywhere else.

  Key

  membership.support.discord_channel_id

• Recent window (days)

  How far back the Recently closed list looks.

  Key

  membership.support.recent_window_days

• Trend window (months)

  The window behind the "recent" count printed beside the all-time count for each observation type and case kind.

  Key

  membership.support.trend_window_months

• Escalation hint after (cases)

  When a member has this many cases of the same red-toned kind (a concern), the case head suggests to the handler that they escalate. A hint, never a block; praise and requests never trigger it.

  Key

  membership.support.escalate_after_open_concerns

• Observation procedure

  What a member agrees to before submitting an observation. Shown on the report form, one sentence per line.

  Key

  membership.support.observation_procedure

• Handling guidance in the Force Manual

  The Force Manual sections every handler is pointed at, beside every case. Guidance for one reason is linked on that reason. The content lives in the manual.

  Key

  membership.support.case_guidance_references

• Case handling guidance

  Older free text, no longer shown on a case. Move it into the Force Manual, link the sections above, then clear it.

  Key

  membership.support.case_guidance

• A case about you was opened

  Tells a member when a praise, concern or request case is opened about them, unless it is confidential or of a kind members do not see.

  Key

  notifications.type.membership.case_opened

• A reply on a case

  Tells the member when a handler writes a line they can read on a case about them, and tells the handler when the member replies.

  Key

  notifications.type.membership.case_reply

• A case about you was closed

  Tells a member the outcome when a case about them is closed, unless it is confidential or of a kind members do not see.

  Key

  notifications.type.membership.case_closed