Responding to pings
The general approach to responding to player pings is as follows:
- Multiple pings: Respond to the ping for players who are pinging two or more times in quick succession; that is, three pings, or a series within 30–60 seconds, which usually means the player likely needs attention or assistance.
- Single pings: Generally ignore single pings because these are usually accidental and require no action.
Note that wherever possible, player requests should be pushed through the chain of command rather than relying on pings. This provides better flow and does not create unnecessary interruption to the Lead Game Master or Mission Support Team. Only directly respond to pings if it's clear immediate action is required or the request cannot be serviced through the traditional command structure.
